Despite everything we do to provide a secure environment, we know that a Resident or Relative may become dissatisfied from time to time and may even suffer abuse inside or outside the home. A list of examples has been provided, but not limited to, types of abuse:
- Physical Abuse
- Emotional Abuse
- Sexual Abuse
- Neglect and acts of omission
- Financial Abuse
- Discriminatory Abuse
- Institutional Abuse
To tackle such problems, we will do the following:
- Provide and when necessary operate a simple, clear and accessible complaints procedure. Following the Code of Conduct, ensuring we are always open and honest with all parties
- Ensure trained competent members of the team are employed and trained in all mandatory areas. Ensuring the level of care they provide is of a high standard, preventing any cause of forms of unintentional abuse.
- Take all necessary action to protect Residents legal rights.
A complaint can be done in person, telephone, email or in writing to the above address. In the event the Manager is unable to resolve the issues then please address your concerns in writing, (stating Private & Confidential) to:
Lee Baillie
Arden Lodge Residential Home (Office)
946 Warwick Road
Acocks Green
Birmingham
B27 6QG
